Welcome to The Reeds at Shelter Haven!
Since 1912 our quaint corner of Stone Harbor has served as a Safe Haven for our community and guests, and it’s an honor to be your home away from home!
As has always been the case, your safety and relaxation are our highest priority throughout your stay. We are deeply committed to exceptional standards of cleanliness and hygiene throughout our guestrooms, spa, and shared spaces, and we are taking extra precautions to ease your concerns surrounding COVID-19.
Our executive team has invested countless hours participating in task force seminars and consulting with medical professionals. So, before you take that peaceful winter stroll on the beach, let us assure you that every touchpoint of our guest journey remains as luxurious as you remember, but also incorporates all State and Local safety guidelines.
Our team is excited to share a renewed guest experience that features all you’ve grown to love about The Reeds, from the diverse dining destinations to the unparalleled amenities, complemented by enhanced safety and cleaning protocols to ensure the safety of our hotel guests, team, and community alike.
Ease your mind by reviewing our Safety Protocols, then give us a call to plan your visit this fall – we’ll be ready to welcome you to your home away from home when you arrive!
Here is a glimpse into what your experience at The Reeds will look like this season:
You’ll notice that this year, our team’s friendly faces will be wearing protective masks and regularly sanitizing their hands between interactions to ensure your utmost safety, including before they offer to unload your luggage and deliver it to the Front Desk on your behalf. From here, our team will direct you to our private & secure parking area, just a block down 97th Street, where another welcoming attendant will grant you access. If you’ve opted to transport your own luggage to The Reeds, this attendant will be happy to provide a sanitized cart to ease your effort. Please note that one parking space is included in your guestroom stay, and we are unable to accommodate additional vehicles.
After your quick stroll to The Reeds, please stop by our Front Desk so that we can complete your check-in and registration process. We kindly request that each member of your family wear a mask while enjoying our shared spaces. Should you require one, our team would be happy to provide one to you. You’ll notice that this year a plexiglass window will separate you from our Front Desk agents, who will also be wearing protective facial coverings. Should a fellow guest be completing their check-in, we ask that you remain 6 feet away until their registration is complete.
If you completed the pre-registration process, showing your photo ID and providing your signature on our regularly sanitized & encrypted iPad will complete your check-in process. With your credit card information on file, you will be able to charge any Reeds Resort dining experiences to your house account throughout your stay. Should you need further assistance with this process, or if you would like to update the card on file at any time, our Front Desk team would be happy to assist you.
Once these simple steps are complete, the keys to your room will officially unlock your ultimate seaside escape. Our team will direct you to the elevator, now equipped with a sanitizing station. Please take advantage of this sanitizer before operating the lift or selecting your floor. Only one guestroom group is permitted to utilize the elevator at any one time, a policy that we will closely monitor. Our professional housekeepers will be sanitizing the elevators hourly. We welcome you to use the stairwell if you prefer.
Once you’ve arrived in your luxurious guestroom, breathe the seaside air freely & deeply. Our housekeeping team utilizes products approved by global health authorities, including Air Spray N Go and Telex Hard Surface cleaners. Further, this team will only enter your guestroom to complete our cleaning procedure when it is vacant and will always wear a protective mask while inside.
The keen focuses of our Housekeeping Team include:
- High-touch guestroom surfaces such as remote controls & telephones, door, furniture & restroom handles, thermostat panels & light switches, and nightstands receive consistent sanitation.
- Our luxurious Frette linens are the highest quality sheets available, and since 2013, we’ve made it a priority to care for our bedding above and beyond the industry standard. After every use, we wash each piece of linen at our private laundry using great care and best-in-class detergents.
- We’ve placed decorative plush décor, kitchenware, floor runners, and other items from our guestrooms in safe storage to reveal the stunning hardwood floors, ensuring proper cleaning and sanitation. Should you require something we’ve removed, we’re happy to help upon request.
Customize your housekeeping experience. If you prefer not to have your room regularly serviced, please contact the front desk or place the Do Not Disturb tag on your door through the duration of your stay. This will inform our housekeeping team to leave a personal supply of cleaning products and linens at your door in place of daily housekeeping and turn-down services. Finally, if you’d like more information, a full list of cleaning and sanitation products, or to schedule a housekeeping or maintenance visit to your room, we welcome you to communicate with our Front Desk team at any time.
One thing that hasn’t changed about Stone Harbor: the expansive list of activities and experiences that you can enjoy throughout your stay at The Reeds! From binging your latest Netflix obsession from the comfort of your guestroom while indulging in our elevated room service experience or getting cozy by the fire on Firepit Friday, there is a perfect way to spend every day for everyone.
Dining Experience: SAX Restaurant and Stone Harbor Pizza Pub are open for outdoor dining and socially distanced indoor seating daily, along with take-out & room service options from our delectable restaurants.
Our unparalleled bayfront dining destinations are more enjoyable than ever, with inspired cuisine, stunning sunset views, and housemade cocktails complemented by the implementation of all state and local safety guidelines.
Beyond our commitment to excellence, we are strictly adhering to all distancing recommendations, including properly distanced tables and staggered seatings. We encourage guests to view menus and complete payment from their own electronics with our new paperless technology. We have elevated our sanitation & cleanliness protocols, and display our commitment to safety by requiring our team to wear protective masks. We do not mandate that guests wear masks while dining or sipping cocktails, but are closely monitoring all guest interactions and ask that everyone be respectful of our safe distancing protocols and one another.
Beyond the Beach: Reconnect with nature by taking advantage of the many parks and bird sanctuaries throughout Seven Mile Island. Contact our Front Desk to make an appointment for a private GEM Car tour led by an experienced member of our team who will help you explore the island from a local perspective.
Salt Spa: Inhale the salt air, exhale your stress – it’s time to relax at the safe & luxurious Salt Spa. We offer a full-service spa experience all year long, complete with a highly-trained team of spa attendants, receptionists, therapists, and stylists, all of whom wear protective masks and/or shields. Please note that we are unable to offer Couples & Group services at this time based on current State guidelines. We kindly ask that our guests wear a mask while in shared spaces, including the lobby, locker rooms, and relaxation lounge. Should you require a facial covering, our team will be happy to provide one. Whether finally refreshing your cut, color, and manicure or easing your tension with a relaxing massage, you can be confident that all safety measures and procedures are being implemented by our accredited team, including:
- Scheduling of extended spacing between clients to ensure ample time for thorough cleaning & sanitation.
- Reduced seating throughout all shared spaces and lounges.
- Implementation of proper distancing protocols between all manicure, pedicure, and styling stations.
- Installation of sanitation stations throughout all spaces.
For more information on the heightened safety training that our Salt Spa team has undergone, view our full Spa Safe Initiatives.
Fitness: Some of our equipment has been removed or disabled to ensure proper distancing, and all remaining systems receive thorough sanitation every hour by our professional Housekeeping Team. Should you seek to work on your fitness goals throughout your stay, please contact our Concierge Team to reserve a 45-minute time-slot. The Fitness Center can accommodate up to 3 guests at any one time.
Pool: Our boutique pool and hot tub are closed for the season.
All good things must come to an end, and when your vacation has come to an end, we’ve enabled convenient digital check-out from your guestroom television. Leave your keys in your guestroom, and you’re ready to go – though we hope you’ll return soon!
While we always do our best to honor early check-in and late check-out requests, this season, we ask that guests adhere to our 3 pm check-in and 11 am check-out times this season to ensure our team has ample time to prepare your guestroom. Should you arrive in Stone Harbor early, or decide to spend the day around town after check-out, we kindly request that you store your luggage in your vehicle, as we will not offer on-site luggage storage, for your safety.
To further our commitment to your health and safety, we’ve expanded our diligent and highly trained team to include a Safety and Compliance Manager whose sole focus is to maintain and enforce all health and safety guidelines across the property. All employees undergo a screening process at the start of their shift to ensure they are safely & adequately outfitted to engage with our guests, in addition to rigorous self-monitoring and periodic testing.
Please be aware that rigorous cleaning and sanitation is the priority of our expanded Housekeeping Team, with an increased staffing level at all times. And finally, know that sanitizing stations are available throughout the hotel, spa, dining destinations, and shared spaces, including the back-of-house areas for our team.
As we receive new directives from our State and Municipal leaders, we will continue to keep you, our valued guests, informed and safe.
Thank you for your trust. We look forward to creating lasting memories with you this year!
CEO, Refined Hospitality